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Comet

Questions & Answers

  1. I have a Comet Gift Card, is this still valid?
  2. I paid for Goods on or before 2 November 2012 which have not been delivered as yet. Will I still receive my Goods?
  3. I ordered goods on 2 November 2012 but did not pay any deposit, will they still be delivered?
  4. My TV/laptop have been sent to Comet for repair, will they still be repaired and returned?
  5. I bought an extended warranty with my goods, will this still be honoured?
  6. An item I bought on or before 2 November 2012, from Comet for which I have an Extracare plan/extended warranty. The item has become faulty, who do I contact?
  7. An item I bought on or before 2 November 2012, from Comet but I don't have Extracare/extended warranty cover. The item has become faulty, who do I contact?
  8. I've had an item delivered that I ordered on or before 2 November 2012 but it was "dead on arrival"?
  9. I've had an item delivered that I ordered AFTER 2 November 2012 but it was "dead on arrival"?
  10. I bought an item and now don't want it, can I return it for a refund?
  11. I've had goods delivered that were paid for on or before 2 November 2012 and they are damaged. What do I do?
  12. I bought goods on a credit agreement, is this still valid?
  13. Can I cancel my credit agreement and return the goods to Comet?
  14. I need a spare part for my item (e.g. vacuum cleaner), where can I obtain it from?
  15. If I buy a product from you now, will you still deliver it and install it for me?
  16. If I buy a new Cooker/Fridge, will you collect my old one?
  17. If I buy an Ex Display item from your store, will it have a warranty with it?
  18. If I buy an item from you, and it becomes faulty, who will I be able to speak to about it if you close down?
  1. I have a Comet Gift Card, is this still valid?
  2. I paid for Goods on or before 2 November 2012 which have not been delivered as yet. Will I still receive my Goods?
    Provided your order has been paid for in full and the item was in stock on 2 November 2012, held at one of the distribution centres or is already in process of being delivered by the Home Delivery Platforms, it is intended that existing orders/deliveries will be delivered and installed as normal.

    Where the item for an existing order was not in stock on 2 November 2012, this delivery cannot now be made.
  3. I ordered goods on 2 November 2012 but did not pay any deposit, will they still be delivered?
    Any goods ordered but not paid for prior to 2 November 2012 will not be delivered. Therefore, you should visit your local store and make arrangements to buy the item from the store.
  4. My TV/laptop have been sent to Comet for repair, will they still be repaired and returned?
    The repair operations are continuing and we will seek to complete the repair and return the item.
  5. I bought an extended warranty with my goods, will this still be honoured?
    ExtraCare Service Plans and Extended Warranties are provided by a third party (The Warranty Group) and is unaffected by the Administration of Comet Group Limited. Your ExtraCare Service Plan will remain in full effect and will continue to provide protection for your product.

    You should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.
  6. An item I bought on or before 2 November 2012, from Comet for which I have an Extracare plan/extended warranty. The item has become faulty, who do I contact?
    If you have purchased either an ExtraCare Service Plan or an Extended Warranty, these are provided by a third party (The Warranty Group) and are unaffected by the Administration of Comet Group Limited.

    Your ExtraCare Service Plan/ Warranty will remain in full effect and will continue to provide protection for your product. You should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.
  7. An item I bought on or before 2 November 2012, from Comet but I don’t have Extracare/extended warranty cover. The item has become faulty, who do I contact?
    If your product develops a fault inside the period of its warranty, please contact the manufacturer direct or the manufacturer’s warranty provider.

    For Comet branded goods, you should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.

    No products are able to be refunded with the exception of Comet branded goods, which can only be exchanged if deemed to be non-repairable.
  8. I've had an item delivered that I ordered on or before 2 November 2012 but it was "dead on arrival"?
    You will need to contact the manufacturer direct to arrange an inspection and/or exchange.

    Unfortunately, we are not able to provide any refunds.

    For Comet branded goods, you should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.
  9. I've had an item delivered that I ordered AFTER 2 November 2012 but it was "dead on arrival"?
    You will need to contact the manufacturer direct to arrange an inspection and/or exchange.

    Unfortunately, we are not able to provide any refunds.

    For Comet branded goods, you should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.

    No products are able to be refunded with the exception of Comet branded goods, which can only be exchanged if deemed to be non-repairable.
  10. I bought an item and now don't want it, can I return it for a refund?
    We are not able to provide any refunds irrespective of whether this was bought on or before Friday 2 November, or if it was bought after this date.
  11. I've had goods delivered that were paid for on or before 2 November 2012 and they are damaged. What do I do?
    We are not able to provide a refund of this product as the payment was made to Comet Group Limited prior to it entering Administration.
  12. I bought goods on a credit agreement, is this still valid?
    Yes, credit agreements are unaffected.
  13. Can I cancel my credit agreement and return the goods to Comet?
    Unfortunately you will not able to return the goods to Comet.

    Credit arrangements are managed by Santander who can be contacted via the Comet Customer Support Centre on 0844 800 95 95, option 4.
  14. I need a spare part for my item (e.g. vacuum cleaner), where can I obtain it from?
    We stock some essential accessories like vacuum bags and filters in store. However if you require a spare part then please contact RepairCare on 0844 5577888.
  15. If I buy a product from you now, will you still deliver it and install it for me?
    Providers of a delivery service are available at the store, we also have a limited number of delivery and installation slots available through the home delivery network which the stores are able to offer at the time of purchase.
  16. If I buy a new Cooker/Fridge, will you collect my old one?
    At this time we have a limited number of delivery slots available through the home delivery network which the stores are able to offer at the time of purchase. We will continue to offer the removal of the old cooker/fridge subject to there being availability in the home delivery network.
  17. If I buy an Ex Display item from your store, will it have a warranty with it?
    All products will be sold with a manufacturer's warranty. This warranty should be registered once the item is purchased. Keep your receipt as proof of purchase in case the manufacturer needs to inspect it.

    For Comet branded goods, you should contact the Comet Customer Support Centre on 0844 800 95 95.
  18. If I buy an item from you, and it becomes faulty, who will I be able to speak to about it if you close down?
    All products will be sold with a manufacturer's warranty. This warranty should be registered once the item is purchased. Keep your receipt as proof of purchase in case the manufacturer needs to inspect it.

    For Comet branded goods, you should contact the Comet Customer Support Centre on 0844 800 95 95.